FAQ

Can I add an item to my order after it has been placed, or combine orders?

We are sorry that due to the speed and manner in which we process and despatch orders, we are not able to add items to your order once it has been submitted, nor can we combine orders placed at separate times.

However, you can use the Message box at checkout to convey a request within your order.  For example, if you wanted more of an item, but there was not enough stock available, or you could not find a product that you wish to include.  Please write a message in the box at checkout before you commit the order and we can get back to you about that.

 

What does it mean when an item is doesn’t have an ‘Add to Cart’ button below it?

Sometimes a supplier can not supply us with certain products. If an item is temporarily out of stock you may place your email address in the box provided on the order page and we will contact you as soon as it becomes available again. If you order an out of stock item with other items, you will be charged separate postage & handling charges for each delivery.

 

Do you ship overseas?

We are happy to ship to other countries. Please take a look at online International shipping calculator to determine what your postage costs would be. International orders are not subject to sales tax, so all prices are less 10% when purchased from overseas. Once you have placed your order online, we will contact you by email to confirm these costs for your approval.

I can’t remember if I have an account, what should I do?

If you are unsure whether you have set up an account, click on the ‘My Account’ tab at the top of the page. Enter your email address and click on the ‘forgotten password?’ link. If you have an account an email will be sent to your email address with a new password within a few minutes. You may use this to log in.

 

I’ve requested a new password but haven’t received a new one, what should I do?

If you have not received an email please look in your ‘junk mail’ or you may need to check your spam filter and add us to your safe senders list. If it’s still not there you may have entered your email incorrectly. Please try entering it again in the ‘forgot password’ box. This will generate an email that will provide the link you need to generate another email that will send you a temporary password. *Please note that this action will change your current password.

Once you log back in with the new password, you can then change it back to your password of choice under the My Account – My Personal Information section.

 

I’ve received my new password, but I still can’t log in. What should I do?

  1. Go back to the homepage by clicking on the logo at the top left of the page.
  2. From the homepage click on ‘My Account’ on the top right of the page.
  3. This will bring up a login page.
  4. Under the ‘Already Registered?’ section please enter your email address in the provided box. Under the ‘password’ section, please enter the new password as provided in the email (making sure to include capitals, as it is case sensitive).
  5. Click ‘Log in’. This will allow you to login. From here you can follow the instructions as provided in the email to change your password.

 

What forms of payment do you accept?

We accept Visa, Mastercard, and paypal.

 

How do I order a gift card to send to someone as a present?

Our online gift cards make shopping for the perfect gift easy.  They can be sent by e-mail directly to your recipient as soon as your order, or you can set up a special date for your gift card to be received.  You can also choose to print at home on recycled paper to give in person.

 

Each gift card contains a unique code for your recipient to use when shopping in our online store.

To customise a gift voucher and add it to your cart you must first click into the item and complete the gift card information.  

Please note: Gift Cards purchased through our online store can only be redeemed online.

 

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